The Art of Active Listening with Heather R Younger
Heather R Younger
“Active listening requires you to first recognize the unsaid. There's a lot of blind spots there that we aren't hearing.”
Heather R Younger is the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm. She is also a highly sought-after keynote speaker, a diversity, equity, and inclusion strategist, and one of the world's leading experts on listening at work.
In this episode, Heather joins me for a conversation about mastering the art of active listening to ensure the people we interact with feel heard and valued. And we discuss why it’s the choices we make that help us develop the fortitude we need to persevere—even in uncertain times. Plus, Heather offers advice for listeners who want to get their foot in the door as successful speakers and consultants. Do not miss this episode!
Featured topics:
How Heather works with the largest companies in the world to create cultures of listening
The 5 steps in the Active Listening Cycle, and how you can put them into action
What it means to lead with positive power—versus acquired authority
How Heather’s team use marketing to position her as a thought leader
Why our choices lead to greater resilience
What informs the rapid decision-making that keeps Heather’s business moving forward
Advice for those who want to get their foot in the door when it comes to speaking or consulting
Heather’s official bio:
Heather R Younger is a highly sought-after international speaker, 2x TEDx speaker, diversity, equity, and inclusion strategist, consultant, adjunct organizational leadership professor, and facilitator who has earned her reputation as “The Employee Whisperer.” As a champion for positive change in workplaces, communities, and our world at large, Heather founded Employee Fanatix, a leading employee engagement, and leadership development consulting and training firm, to inspire others by teaching the kind of caring leadership that drives real business results.